Darjeeling Sikkim Cab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our car rental services from Siliguri to other areas.
1. Information We Collect
We collect the following types of personal information:
- Personal Identification Information: Name, address, phone number, email address, and identification details.
- Booking Details: Rental date, time, pickup and drop-off locations, and vehicle preferences.
- Payment Information: Credit/debit card details and billing information.
- Location Data: GPS data during the rental period (if applicable).
- Communication Data: Any communications with our customer service team.
2. How We Use Your Information
We use the collected information for the following purposes:
- Booking and Service Fulfillment: To process your bookings, provide car rental services, and manage your rental agreements.
- Customer Support: To provide customer service and address any inquiries or issues you may have.
- Payment Processing: To process payments and manage billing.
- Marketing and Promotions: To send you promotional offers, discounts, and updates on our services (you can opt out at any time).
- Legal Compliance: To comply with legal obligations, prevent fraud, and ensure safety during your rental.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that help us provide services, such as payment processors and customer support.
- Law Enforcement: Authorities when required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business.
4. Data Security
We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your user experience and gather information about how you use our site. You can control cookies through your browser settings.
6. Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Rectify Your Information: Request corrections to any inaccurate or incomplete data.
- Delete Your Information: Request the deletion of your personal data (subject to legal obligations).
- Object to Processing: Object to certain types of data processing, including direct marketing.
- Withdraw Consent: Withdraw your consent for data processing at any time.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated accordingly.
